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GO is a
community-curated open studio project.

Jul 11

GO Support Guide

Support Options During Open Studio Weekend

Many questions are answered in the following documentation, so please review the FAQs on this page prior to filling out a support ticket. If you are still having trouble, you can fill out this form to issue a support ticket and we’ll do our best to get back to you. Please keep in mind we have limited staff resources and a possibly heavy volume of requests; support requests sent during the open studio weekend may be very difficult to answer via the support ticket system.

If you are an artist, you can no longer make edits to your profile.

If you are a voter and need support during the open studio weekend, we suggest going to Borough Hall, our main meet point which is open from 11-7 both days, or visiting an info spot (hours vary) where GO staff will be on hand to help you.  

If you fill out a ticket and we are not able to get back to you or you can’t make it to an info spot, please consider joining us at the Tech Support Meetup hosted by the Mac Support Store in Park Slope/Gowanus on Monday night. GO staff will be on hand to work with you at computers on site. You can also bring your device if you are working with the GO app on an iPhone or iPad.  Please remember to bring any artist codes that you wrote down during the open studio weekend.

Tech Support Meetup: Monday, September 10th from 7-9pm @ The Mac Support Store (168 7th Street at Third Avenue, Brooklyn)

Remember, you can continue to check in to studios until 11:59 pm on Monday, September 10, 2012. If you wrote down artist codes intending to enter them on the GO website, or if you had any technical trouble while out and about, this grace period will give you time to log your check-ins.

Information from GO Organizers

Resources

General Questions

Voter FAQ

Artist FAQ 

Volunteer FAQ

Browser Support

We support the following browsers and version numbers.  If you are having trouble, please check to make sure your browser is up to date and on this list. Prior to issuing a support ticket, we ask that you upgrade your browser and try again.  In order to use the GO website, JavaScript must be enabled.  Please click this link to make sure that it is.

  • Internet Explorer 7+
  • Safari 4+
  • Firefox 3.5+
  • Chrome (latest)

Mobile Support

  • iPhone and iPad via the GO iPhone app.
  • Droid devices and other smart phones should try our mobile website, but compatibility will vary. Access the mobile website during open studio weekend by pointing your device’s browser to www.gobrooklynart.org.
  • All phones are supported when using text messaging. Look for directions on posters in each artist’s studio.

Still having trouble?

If you’ve fully reviewed all of these materials and you are still having trouble, please fill out this form to issue a support ticket.