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GO is a
community-curated open studio project.

Showing posts tagged artistfaq
Jun 13

I’m having trouble…adding a profile image.

Before an artist profile can be published to the GO website, it must include a profile image. The profile image should be one of you to help visitors to your studio recognize you when they walk in the door.  If you were having trouble uploading an image prior to June 14, we had a browser bug that might have been preventing you from saving your image, but that bug is now fixed.

How do you add a profile image? It’s easy!

1. Log into your GO artist profile using the e-mail address and password you used to register. After successfully logging in, you will see a welcome screen. A message at the top of the page invites you to “Update your profile.” Click “Continue.”

2. Now you’re on the Profile Preview page, where you can edit your profile by adding images and text. Find the box labeled ADD YOUR PROFILE IMAGE. Click EDIT in the top right corner.

3. In the new window, click CHANGE PHOTO in the bottom left corner, then click CHOOSE FILE to select a file from your hard drive. Large files upload slowly; make sure the file size is no larger than 2MB.

4. Once the photo has uploaded, you can crop it, resize it, and make other adjustments by using the editing pane at the top of the window. When you’re satisfied with the photo, click “Save” in the upper right corner to close the window. You should now see your profile image in the proper place on your Profile Preview.  

I’m having trouble with…figuring out which parts of the profile are required.

After artists register for GO, they need to provide basic information before their profile can be published. Which three items do you need to complete your artist profile? 

1. Choose your artistic media.

2. Select a profile image.

3. Upload at least one image of your work.

The other fields—artist statement, accessibility information, additional images, and special instructions—aren’t required, but they will help viewers know what to expect when they visit your studio.

Jun 14

I’m having trouble…deciding whether to register as an individual artist or as an artist group.

Did you know that artists may register for GO as individuals or as a collaborative group? Here’s how to decide which is the best fit for you.

You should register as an individual artist if you create and exhibit artwork using your own name. Even if you share a studio, you should still register as an individual artist if authorship of your work belongs to you. If your studio is part of a larger floor or building with its own name, you have the option of mentioning this affiliation in the artist statement area. This will make it easier for visitors to find your space.

You should register as part of an artist group if you create and exhibit artwork collaboratively with other artists and use a group name to describe this work. The Guerrilla Girls are a great example of an artist group. Remember that GO is an open studio project, and you should only register as an artist group if the registered studio serves as workspace for your collaborative group. Work-in-progress in the studio should represent the collective activity of the group, not individual works by group members. The whole group isn’t required to be present during open studio weekend, but at least one member must be present to represent the group. In addition, each group must designate a point person to be the official liaison with GO.

The option to choose individual or group registration is available on the second page of the registration screen. After you provide your e-mail address, username, and password, you’ll be directed to a screen that enables you to select the appropriate registration.

If you choose “individual artist,” you will then be directed to provide your complete contact information and create a personal profile. If you choose “group or partnership,” you will then be directed to list the artists in your group, list the group name, designate a contact person, and create a profile for your collaborative activity.

I’m having trouble…deciding when to publish my profile.

Artists may make changes to their profiles until the June 29 registration deadline, even after the profile is published.

We strongly encourage you to publish your profile as soon as you’ve completed the basic requirements. To publish a profile, you must select your medium, upload a profile picture, and upload at least one image of your work. After your profile has been published, you can login to rearrange your images, finesse your artist statement, switch your profile picture, update your media, or anything else you’d like.

Make sure that your profile is finalized by June 29, the artist registration deadline — after that date, you won’t be able to make further changes. We strongly advise you not to wait until the last minute to publish your profile: give yourself as much time as you need to troubleshoot potential problems.

I’m having trouble…figuring out if my profile is published.

How do you know if your artist profile is published?  

Login to your GO artist profile using the e-mail address and password you used to register. After successfully logging in, you will see a welcome screen — also known as your dashboard. If you’ve published your profile, your dashboard will look like this:

Remember that even after you publish, you can continue to edit your profile until the artist registration deadline of June 29. To add images, edit your artist statement, or make other changes to your profile, click the words “your profile.” 

At the top of your profile page, you’ll see a message listing the date that your profile was published:

Click the EDIT button to make changes to your profile. When you’re finished editing, click VIEW PUBLIC PROFILE to see how your page looks. Your profile will not be visible to the public until after the artist registration deadline of June 29. 

GO Support Guide

Due to a high volume of support requests, we ask you to review the following materials prior to issuing a support ticket.  Most support issues can be answered here. 

We encourage everyone to fill out their profile and publish it as soon as possible to ensure you have enough time to work out any technical glitches that you may come across.

Information from GO Organizers

FAQ 

Screencast Tutorial

If you are an artist who is trying to create a profile and find yourself needing a little help, please watch this screencast in its entirety; it will walk you through the process step by step.

Browser Support

We support the following browsers and version numbers.  If you are having trouble, please check to make sure your browser is up to date and on this list. Prior to issuing a support ticket, we ask that you upgrade your browser and try again.  

  • Internet Explorer 7+
  • Safari 4+
  • Firefox 3.5+
  • Chrome (latest)

Is JavaScript enabled?

In order to use the GO website, JavaScript must be enabled.  Please click this link to make sure that it is.

Still having trouble?

If you’ve fully reviewed all of these materials and you are still having trouble, please fill out this form to issue a support ticket.  Please remember, if you are filing a support ticket during the artist registration extension, there is no guarantee that we can answer your request.

I’m having trouble…writing an artist statement.

When artists register for go, they have the option of providing an artist statement. What should you include in your statement? Here are some tips.

  • Describe your creative process. What do you do in the studio? What are your goals? How do you know when a work is successful? Mention materials, techniques, or themes.
  • Provide more information about the specific images you added to your profile. For example, you can share the titles of your works, the dimensions of the works, or list the specific materials you used to create the works.
  • Tell visitors what to expect at your studio during open studio weekend. Do you know what you’ll be working on? The more information you provide, the better prepared your visitors will be.

You’re not required to provide an artist statement in order to publish your profile, but we strongly recommend that you take advantage of this space to provide information about your work, your practice, and your studio.

To add or edit artist statement, click “Edit Statement” in the top right corner of the box.

Now, type directly into the box or copy and paste text from another application. Your entries are limited to 100 words, so be concise.

PS for techies and coders: In case you were wondering, you cannot use HTML in the text box. Text only, please!

I’m having trouble…changing my username or display name.

To register for GO, artists are required to provide a full name and choose a username. Artist groups are required to provide a group name as well as the full name of the official GO liaison. How do you change your full name or your group name once you’ve registered?

If you registered as an individual artist, follow these instructions to edit your name:

1. Login to the GO artist portal.

2. Navigate to “Hi, [your username]” on the upper right hand corner of the page. Select SETTINGS from the drop-down list.

3. On the SETTINGS page, you can edit your name and choose whether to display your full name to visitors. If you choose not to display your full name on your profile, visitors will see your username instead. Click SAVE when you’ve finished making changes.

If you registered as an artist group, follow these instructions to edit your name, the name of your group, and the names for your group members:

1. Login to the GO artist portal.

2. Navigate to “Hi, [your username]” on the upper right hand corner of the page. Select SETTINGS from the drop-down list.

3. On the SETTINGS page, you can edit your name and your group name. Your group name will be displayed automatically on your artist profile. Click SAVE when you’ve finished making changes.

4. To add members to the group or edit the names of group members, find the GROUP MEMBERS header in the column on the left page of your profile preview. Click EDIT. 

A new window will enable you to add and edit names. Don’t forget to add your name to the list!

What if you want to change your username?

You’re stuck with the username you chose when you registered for GO. If you don’t like your username, follow instructions above to share your display name rather than your username on your profile. However, remember that the username is used to generate your GO profile website (http://www.gobrooklynart.org/studio/yourusername).

If you REALLY don’t like your username, you’ll need to delete your account and register again using the correct name. Keep in mind that it takes time to purge your information from the system, so you’ll need to wait 24 hours before you can create your new registration.

Jun 15

I’m having trouble…deleting my account.

Once you’re registered for go, you have the option of deleting your account. Here’s how to do it:

1. Login to the GO artist portal.

2. Navigate to “Hi, [your username]” on the upper right hand corner of the page. Select SETTINGS from the drop-down list.

3. At the bottom of the SETTINGS page, click the checkbox that says “Delete my account forever.”

Why would you want to delete your account? The most common reason is that you need to change a setting that is fixed during registration. For example:

  • You cannot change your username after registration.
  • You cannot switch from individual artist registration to artist group registration or vice versa.
  • You cannot change your authentication method after registration (for example, if your registration was linked to your Twitter, Facebook, or Google account, you cannot unlink it).

In order to change any of these settings, you must delete your account entirely and re-create it using the correct settings. Follow the instructions above to delete your account, and note that the system requires 24 hours to fully purge your information. After 24 hours, you can navigate to the site and click REGISTER NOW to create a new account. 

Jun 16

I’m having trouble…adding or arranging images.

Artists are required to add at least one image to their artist profile. How do you add an image? What kinds of images should you include on your artist profile? Does the order of your images matter? Here are a few suggestions!

1. How do I add an image to my profile?

First, login to your profile using your username and password. You’ll reach a welcome screen—the dashboard. Click CONTINUE in order to edit your profile.

Now you’re on the Profile Preview page, where you can edit your profile by adding images and text. In the center of the page, you’ll see a big box that states NO IMAGES ADDED YET. To add images, click EDIT IMAGES in the top right corner of this box.

A new window will open. The window contains two tabs: “Add” (for adding new images from your hard drive) and “Arrange” (for organizing the images so that they appear in the order you prefer).

First, select the “Add” tab and click “Add New” to select new photos of your work from your hard drive.

When you click ADD NEW, you will have the option of choosing a photo from your hard drive. After you upload your photo, it can be cropped or adjusted using the editing pane. Make sure the files aren’t larger than 6MB, or the process may stall. Also, make sure your files aren’t too small—very small images won’t fit the square properly. 

After you’ve added all of the photos you’d like to include, click the ARRANGE tab. Images can be dragged and reordered in this tab.  When you’re finished, click SAVE and return to your profile preview.

2. What if my upload stalls?

If your image upload stalls here —

— then try reducing the file size of your images and uploading again.

Users who are able to upload profile pictures but have difficulty uploading images of artwork should also try reducing the file size of their images and uploading again.

3. What kinds of images should I add to my profile?

We strongly recommend that you include:

  • an image of the outside of your studio building to help viewers find your space; 
  • an interior view of your studio; and
  • images of current work, recent work, and/or work in progress that gives viewers a sense of what to expect in your studio. Choose strong images that accurately represent your work.


4. Does the order of my images matter? 

Yes! The first image in your profile is the directory image. Once artist profiles have been published, the first image will automatically represent your studio in the registered artist directory. Visitors will use the first image to decide whether they want to view your profile or visit your studio. 

For that reason, it’s critical that the first image is a strong image that accurately represents your work. We recommend using a distinctive image of your work rather than a photo of your building or studio for the navigation image. 

How can I spread the word about GO?

Want posters or postcards for your community? We’d love for you to help us spread the word about GO!

You can pick up posters or postcards from the Brooklyn Museum Visitor Center on the first floor of the museum.

The Visitor Center is free and open to the public during museum hours: Wednesday to Sunday from 11am to 6pm, with extended hours (til 10pm!) on Thursdays.

Click here to find directions to the museum from your location.

Jun 17

I’m a performance artist. Can I register for GO?

Visual artists who use performance as a medium are welcome to register for GO. Here are a few guidelines and suggestions:

  • You’re welcome to schedule performances in your studio during open studio weekend. If appropriate, you may publish your performance schedule in the SPECIAL INSTRUCTIONS area of your profile.
  • In order to be eligible for GO, your work must be visible in your studio during the entire open studio weekend from 11am to 7pm — this means that even when you are not performing, visitors should be able to experience your work and your process through notes, images, video documentation, and/or photographic documentation. 
  • GO is an open studio presentation, not an exhibition. Performances and documentation in your studio should demonstrate work-in-progress and invite viewers to observe your process. You should not use the open studio weekend solely to present completed work.
Jun 18

I’m having trouble…changing my studio neighborhood.

When artists register for GO, they are required to provide a studio address. Our algorithm automatically detects your neighborhood based upon the address you provide. However, even algorithms make mistakes, and it’s easy for you to personally edit your profile to change your neighborhood. 

First, login to your profile using your username and password. You’ll reach a welcome screen—the dashboard. Click CONTINUE in order to edit your profile.

Now you’re on the Profile Preview page, where you can make changes to your profile. In the left column, you’ll notice a map, address, and neighborhood.

To edit your neighborhood, click EDIT next to Neighborhood. A new window will open listing all neighborhoods associated with your zip code. 

Choose the neighborhood that best matches your studio and click SAVE. 

I’m having trouble…figuring out the correct studio address.

When artists register for GO, they are required to provide a studio address. Our algorithm uses the address you provide to locate your studio on a map, which is visible on your Profile Preview page. Make sure to double-check the map to ensure that your studio is located correctly! If the map doesn’t show where you are, you may need to adjust your address.

Many artists have studios in big buildings with lots of artists (or big complexes with lots of buildings). Here are some general instructions:

  • Use the address lines (Address and Address 2) for your street address and suite only. 
  • Do not include building names (“Pencil Factory” or “Brooklyn Navy Yard”) or organization names (“Chashama” or “Brooklyn Artists Gym”) in Address or Address 2. 
  • Do include letters and numbers identifying your building or suite in Address 2 (“Building 3 Unit 4B” or “Building L Suite 6A”)
  • Instead, add building and organization names to the SPECIAL INSTRUCTIONS area. You can edit the Special Instructions area after you complete your registration.
  • Don’t forget to double-check your studio location on the map. If your studio doesn’t appear in the correct location, you must adjust the address.
  • The profile preview page also enables you to edit your neighborhood designation.

Below are examples of correct studio addresses for a few big Brooklyn studio buildings: NARS Foundation (Sunset Park), Chashama (Brooklyn Army Terminal), Brooklyn Artists Gym, and Brooklyn Navy Yard. If your studio is in one of these buildings, make sure your address looks like these. You can edit your address until artist registration closes on June 29. 


NARS Foundation (Sunset Park)

Address: 88 35th St (or 253 36th St)

Address 2: (blank)

Floor: 3 

Special Instructions: This studio is part of the NARS Foundation.

Edit your neighborhood and select “Sunset Park.”


Brooklyn Navy Yard

Address: 63 Flushing Ave

Address 2: Building #000 (list your building number) Suite 1A (list your suite number)

Floor: (list your floor)

Special Instructions: This studio is part of the Brooklyn Navy Yard Center. Enter at BLDG 92.

Edit your neighborhood and select “Navy Yard.”


Brooklyn Artist’s Gym

Address 1: 168 7th Street 

Address 2: (blank)

Floor: 3

Special Instructions: This studio is part of the Brooklyn Artist’s Gym.

Edit your neighborhood and select “Gowanus.”


Chashama (Brooklyn Army Terminal)

Address:  140 58th Street

Address 2: Building A Unit 3J or Building B Unit 4I (that’s a capital i, not a lowercase L)

Floor: (Choose your floor - 3 or 4)

Special Instructions: This studio is part of Chashama at the Brooklyn Army Terminal.

Edit your neighborhood and select “Sunset Park.”

When can I view the profiles of artists who have registered for GO?

Artist profiles will be available to the public on the GO website after artist registration is complete and when voter registration begins. We’ve tentatively set the magic date as August 1 — but it may be sooner if website coding goes smoothly.   — July 17th!

Stay tuned! We will send an email to everyone on the GO mailing list when artist profiles have been released.

Meanwhile, if you’re an artist who has published your GO profile, you can share it immediately via Twitter, Facebook, Google+, Pinterest, and Tumblr by using the Share tab.