I’m having trouble with…logging in or verifying my email address.
We’ve noticed that some artists have encountered problems when creating an account or logging in to an existing account. Here are a few tips:
1. Error: “That email is already being used.”
If you see an error that looks like this…
…then you already have a GO account, and you’ve accidentally entered your login information on the registration screen. Oops!
Always visit http://www.gobrooklynart.org/login to login to your existing account.
2. Difficulty verifying your email address.
You’re required to verify your email address in order to publish your GO artist profile.
When you login to GO, you’re directed to the Dashboard — a welcome page. If you haven’t confirmed your e-mail address, you will see a link at the top of this page that will enable you to request a new verification e-mail. Be sure to check your “spam” or “junk” folder, and add firstname.lastname@example.org to your address book. This is especially important if you use a spam filtering system that requires human verification, such as Earthlink Spamblocker.
If you’re sure that you didn’t receive the email, you should verify that you entered the email address correctly when you registered. When you hover your mouse over “Hi, [your username],” you should see a drop-down window. Click SETTINGS. On the Settings page, you can view your display name and email address. If you entered your email address incorrectly, you can edit it here. Make sure to save your changes. Then, return to the Dashboard. From the Dashboard, you can click the link at the top of the page to request a new verification email.